Zekeware

Shipping Policy

Shipping Policy

At Zekeware, we aim to provide prompt and reliable shipping for all of our kitchen appliances. This Shipping Policy explains our delivery practices and timelines. Please note that all orders are fulfilled on a cash-on-delivery (COD) basis.

1. Delivery Areas

We currently deliver to the following locations:

  • Domestic Shipping: We deliver to most regions elivery times may vary.
  • Exclusions: If we are unable to deliver to your location, we will notify you at the time of order placement.

2. Shipping Fees

  • Standard Shipping: We offer standard shipping at a flat rate  per order.
  • Free Shipping: Free shipping may be available on orders , as stated on our website or promotions.

3. Delivery Timeframes

Orders are typically delivered within:

  • Standard Delivery: 5-7 business days from the order date.
  • Remote Areas: Up to 10 business days.

Please note: Delivery times are estimates and may vary based on unforeseen circumstances, such as weather conditions or holidays.

4. Cash on Delivery (COD)

  • COD Payments: All orders are payable upon delivery. Please have the exact cash amount ready at the time of delivery, as drivers may not have change.
  • Verification: Upon delivery, you may be required to verify the order details and sign for receipt.

5. Order Tracking

Once your order is shipped, you will receive a confirmation message containing tracking information (where available), allowing you to monitor your delivery status.

6. Failed Delivery Attempts

If you are unavailable to receive the delivery:

  • Our delivery team will attempt to contact you to reschedule.
  • If delivery fails after two attempts, the order may be returned to our facility, and additional shipping fees may apply for re-delivery.

7. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact our Customer Support team within 24 hours of receiving the product. We will arrange a return or replacement as per our Return and Refund Policy.

8. Contact Us

For questions or concerns about your delivery, please reach out to our Customer Support team

Once your order has been processed, you will receive a confirmation email with tracking information so you can keep an eye on your delivery. If you have any questions about the shipping of your kitchen appliances, please dont hesitate to contact our customer service team.